Where to find help if an error message appears in Automower® Connect or the mower display
Exactly what you need to do to remedy a specific problem with your Automower® robotic lawn mower depends on what error has occurred. Sometimes, it is as easy as removing an obstacle and restarting the mower; other times, it can be more complex, for example, if there is no loop signal or if a part of the mower is broken.
To help you out, we provide different types of troubleshooting assistance.
Operator’s manual
You can always turn to the operator’s manual for information on what to do. All manuals are available on Husqvarna.com > Support. Check the Troubleshooting section in the manual for instructions on what to do when something is wrong with your mower or installation.
Operator’s manual in Automower® Connect
If you have added your product to the Automower® Connect app, you can find the operator’s manual in the app under More > Support.
Product assistant
In many cases, the product assistant in the support section on Husqvarna.com can guide you to a solution.
Similar guidance is also available directly from the Automower® Connect app under More > Support > Help centre.
Husqvarna Self-Service
Search our self-service site on Husqvarna.com > Support for guidance on specific errors and problems.
Dealer
If you need help troubleshooting an error or problem or replacing a broken part, do not hesitate to contact your local dealer.