Ecommerce - Frequently Asked Questions
How to place an order
Please use our category menu to navigate to the product group you are interested in - there you will find a list of all models currently under promotion / for sale in the store. The eStore features a limited number of products for a limited time only. If any of the featured products are out-of-stock you can register your interest to receive a back-in-stock notification via email.
How do I buy a Husqvarna machine online?
At various points on the product pages you will see the options to either ‘Add to basket’, ‘Buy and collect’ or ‘Buy and get delivered’. You can view your basket on the top right hand corner. At this point you have the option to review your selection, continue shopping or proceed to check out with secure payment.
Yes - you can place an order if you live abroad, however, you will have to collect your purchased products at one of our participating UK dealers. Home delivery is only provided for postal addresses within the United Kingdom.
Prices include items and services listed on the respective product bundle pages, unless otherwise stated. Included free extra items are listed at their equivalant recommeded retail price (RRP) is provided where applicable. All prices include include the current applicable VAT rate unless otherwise stated. Delivery charges are added separately - applicable for home delivery orders.
Your order confirmation will be sent to the email address provided on check out. It will confirm that we have received and will shortly start processing your order. In the unlikely event that there is a problem, such as unexpected unavailability of your selected products, we will contact you to discuss alternative options, or offer a refund.
Please allow ten minutes for this to be sent. If you haven't received an order confirmation email after ten minutes, please check your spam folder – if you find it there, please move the email to your inbox and declare “no-spam” – if you don’t find it there please contact our customer service via Contact us
Authorised Husqvarna Dealers are carefully selected to ensure the best possible service and support for the lifetime of your Husqvarna machine.
We will automatically select your nearest Authorised Husqvarna Dealer based on your billing address for “click & collect” and your shipping address for “home delivery”. Alternatively, you may wish to select your preferred dealer. This can be done using the dealer locator. You will only be able to select from participating UK dealers listed in the e-commerce dealer locator. Which is a subset of our full network.
Contact your Authorised Dealer regarding all service and maintenance requirements, genuine Husqvarna parts and accessories.
If you aren’t home when the package is being delivered we will try 2 more times. If you know in advance that you won’t be available to receive the delivery please contact our customer service or consider the dealer collect option.
- Buy and Collect: Orders received before 1 pm will be delivered next working day between 8.00 am and 18.00 pm. Orders received after 1 pm will be delivered in two working days after the order has been placed. The selected dealer will contact you when ready to collect.
- Buy and get delivered: Orders received before 1 pm will be delivered next working day between 8.00 am and 18.00 pm. Orders received after 1 pm will be delivered in two working days after the order has been placed. Different delivery times might apply for bank holidays and remote regions – e.g. isles, we will communicate accordingly as part of the order confirmation.
All products are dispatched from Husqvarna UK warehouse.
- Buy and Collect: Free.
- Buy and get delivered, delivery to UK: £15.00.
You can choose the options to either ‘Buy and collect’ from a Dealer or ‘Buy and get delivered’ to your home.
- Buy and Collect: Dealer will contact you when the products are ready for collection.
- Buy and get delivered: The order will be delivered to your specified address via parcel carrier.
If you return your products via your designated participating Husqvarna dealer (listed in the order confirmation) or via our recommended shipping method from within the United Kingdom - there will be no charge - provided you had cancelled within 14 days of receiving your order, return items in new condition, in the original packaging and include all free extras. Failing the above, charges might apply - please consult our customer support team if you have any specific questions.
Your refund will be applied as a credit to your original payment method once returned goods have been received and validated money will generally show in your account statement as credit within 5 working days after that.
If you wish to return a product, please visit your local Husqvarna Dealer that you have been assigned to or selected when placing the order. This has to be done within 14 calendar days after you received your products. Alternatively you can contact our customer support team. Contact details can also be found on your order confirmation. Please also refer to our terms & conditions for rights and obligations.
For any questions or queries, please fill in this form: contact us
Yes - your personal and payment details will be encrypted - our site is SSL (Secure Sockets Layer) protected.
Yes - we are working with Adyen - a global payment provider that ensures seamless, quick and secure transactions across devices. For additional fraud protection we are using 3D Secure - the fraud prevention technology developed by major card schemes.
We accept the following cards: American Express, VISA and MasterCard.
Payment is taken once an order has been placed. Validated payment is a pre-condition for us to process the order.