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Automower® 45 Day Satisfaction Guarantee

At Husqvarna, we have been developing robotic mowers for 25 years. This wealth of experience, combined with our innovative engineering techniques, mean that no matter what challenges you face in your garden, Husqvarna Automower® will help you achieve a perfect result. Husqvarna are so confident that you’ll love your new Husqvarna Automower® that we are offering a 45-day satisfaction guarantee. Purchase a new Husqvarna Automower®, have it installed by your local dealer and if, after 45 days, you’re not completely satisfied, you will be entitled to a refund of your Husqvarna Automower® purchase price (no refund on installation charge). Terms and Conditions apply.

How Does An Automower® Robotic Lawn Mower Work?

Terms and Conditions:

During the Promotional Period set out below, the Husqvarna Automower® comes with a money back guarantee. Husqvarna is confident that you will be satisfied with your Husqvarna Automower®.  If for any reason, it does not meet your expectations within 45 days of installation, you may arrange for its collection by your supplying Authorised Husqvarna Dealer for a full refund of the purchase price, excluding any installation costs, subject to these terms and conditions (Offer).

By participating in this Offer you are deemed to have agreed to, and are bound by, these terms and conditions. When purchasing your Husqvarna Automower® you are entering an agreement with your chosen Authorised Husqvarna Elite Automower Dealer, not Husqvarna directly. Any issues should be reported directly to your supplying Authorised Husqvarna Elite Automower Dealer, who will support the Husqvarna Automower®. The Authorised Husqvarna Elite Automower Dealer will contact Husqvarna if, for any reason, additional support is required.

  1. The offer is not available where the purchase is for resale or the product is for commercial use. The offer is also not available on ANY ‘wire-free’ NERA models: 320 Nera with Plug-in Kit, 430x Nera with Plug-in Kit and the 450x Nera with Plug-in Kit and is also not available on our professional series models: AM 550, AM535AWD, AM 550 EPOS, Ceora 544 and Ceora 546. The satisfaction guarantee is not transferable.  
  2. The Offer is subject to the availability of goods and while promotional stock lasts.
  3. The Offer is only available at Authorised Husqvarna Elite Automower Dealers.
  4. You must inform the Authorised Husqvarna Elite Automower Dealer that you wish to take up the Offer when you purchase the Husqvarna Automower®.. The Offer must be confirmed by signing the Automower Site Plan at time of purchase.
  5. Prior to the installation of your Husqvarna Automower® you must allow the Authorised Husqvarna Elite Automower Dealer to assess your garden in order to ensure that your lawn is suitable. Whilst the Husqvarna Automower® has superb mowing capabilities there may be some obstacles, such as steps, that may need to be drawn to your attention and discussed pre‐installation, to ensure your expectations are met.
  6. The Satisfaction Guarantee does not apply if the Husqvarna Automower® is not purchased from, and installed by, an Authorised Husqvarna Elite Automower Dealer.
  7. The Authorised Husqvarna Elite Automower Dealer must conduct all installations and removal of the Husqvarna Automower®.
  8. Installation costs are evaluated by and payable to the Authorised Husqvarna Elite Automower Dealer in addition to the purchase price. Husqvarna has no influence over these costs.
  9. It is your responsibility to ensure an adequate power supply is available to the Husqvarna Automower® to allow it to charge when required.
  10. It is your responsibility to ensure adequate maintenance is performed on any Husqvarna Automower® purchased to ensure its optimum performance. The Satisfaction Guarantee does not apply to any Husqvarna Automower® which has not been properly maintained by you.
  11. If in the rare event you are not satisfied with the Husqvarna Automower® you may arrange for it to be collected and removed by your Authorised Husqvarna Elite Automower Dealer within 45 days of the date of installation for a refund of the purchase price excluding ALL installation costs and materials. You must not return the Husqvarna Automower® yourself.
  12. Nothing in these terms and conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other non-excludable warranties under applicable consumer protection laws in the relevant States and Territories of Australia where a purchase is made (Non-Excludable Guarantees).
  13. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, Husqvarna and the Authorised Husqvarna Elite Automower Dealer (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in anyway out of any improper use of the Husqvarna Automower®, any theft, unauthorised access or third party interference.
  14. Husqvarna reserves the right to amend or change these terms and conditions at any time without notice, and suspend or cancel the Offer at any time.
  15. These terms and conditions are governed by Australian law and Australian courts shall have non‐exclusive jurisdiction over any dispute.

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