Frequently asked questions (FAQs) about Automower®
The basics of Automower®
Automower® is the easiest way to a green, healthy and perfect lawn. Beyond that, it provides a homeowner or property manager with more time for other projects.
Not at all. The sound level of the Automower® is very low, ranging from 69 dB(A) to as little as 58 dB(A), depending on the model. By contrast, the average level of normal mowers is between 95 and 100 dB(A) of noise. You can easily have the mower working in your yard without disturbing yourself or the neighbors.
Yes. Since Automower® runs on batteries, there are no emissions generated by the mower. Plus, the energy consumption is extremely low. Though running costs depend on the size of your lawn, it’s usually only $10 to $50 per mowing season, depending on the amount of electricity consumed.
On the contrary, if you suffer from grass allergies or hayfever, Automower® is a great solution. Since you don’t need to be present when Automower® is cutting your lawn, you won't be exposed to allergens or pollen. Plus, because the grass is kept short, plant allergens can't become airborne.
You can easily perform the installation yourself. Just follow the instructions in the operator’s manual. It takes about 2 to 5 hours, depending on the size and complexity of your lawn. Your local Husqvarna dealer may also offer an installation service. Check with your local dealer for installation packages.
Once the system is installed you have to switch on the main switch, press the START button and close the keypad hatch. To stop it, simply press the large STOP button.
No. The wire can be laid upon the ground using the supplied staples and will after some weeks be grown over and disappear in to the grass. A good tip is to cut the grass as short as possible at the perimeter in order to get the wire as close as possible to the ground. However, if you wish to bury the wire from the beginning, you can, the suggested depth is 3-10 cm.
Contact your dealer who will help you retrieve the mower PIN code, for some models this can be done via the Automower® Connect app.
Yes! Visit the Automower® for professionals page to learn more.
Automower® prices range from $1,299 to $3,499. Check out the Automower® page for the latest available models.
Your Lawn and Automower®
Absolutely! Because Automower® cuts just a little grass on a continuous basis, the clippings are small enough to be recycled back into the soil as a natural fertilizer. The result is a greener, fuller, healthier lawn.
By mowing grass from different directions, Automower® gives an even, carpet-like look to the lawn. It’s the most reliable way to cover the whole yard, leaving little-to-no grass uncut.
Two or more Automower® units can work together. There are numerous multi-Automower® installations at locations around the world.
Yes. If you can mow a lawn with a traditional mower, Automower® will mow it, too. During the installation process, you or the installer will outline areas the mower should ignore, including flowerbeds, bushes and water features.
Thanks to its large driving wheels, Automower® works well on uneven ground and slopes up to 24°. Unlike traditional mowers, Automower® will not scalp hills. To help Automower® complete its job, fill gaps or holes in the yard before starting the mower.
Yes. Depending on the model, Automower® can handle passages as narrow as 24 inches.
Nope, not anymore! However, we do recommend you complement your Automower® with an edger or string trimmer to achieve a picture-perfect finish.
Automower® doesn’t detect small objects, so it’s up to you to keep your lawn free of clutter to avoid damage to your belongings or Automower®’s blades.
To maximize the life of Automower®’s blades, rake your yard and collect things like pine cones and crab apples. They won’t damage the mower itself, but the blades will wear out faster.
Nope! After the boundary wire is installed correctly around your flowerbed, garden, tree, shrub or water feature, Automower® will not enter that area.
Automower® mows regularly, so grass blades never have an opportunity to grow long. If your grass is long and thick, start with a raised cutting height, gradually reducing to your preferred level. In extreme situations, such as an extremely overgrown area, grass should be cut by a tractor or traditional mower before Automower® takes over.
Yes, Automower® is designed to withstand wet, rainy weather. However, we recommend you bring the mower inside during extreme weather conditions.
Automower® is designed to function in temperatures up to 113ºF. The NiMH battery capacity is lower in hot conditions. As a result, Automower® will charge and mow in shorter periods. However, the area mowed remains unchanged. Automower® models using Li-Ion batteries mow equally regardless of temperature range.
Yes. If you buy two charging stations and two loop wire cables, you can have two separate installation sites and use the same Automower® in both locations.
Yes. You can adjust Automower®’s mowing time to suit your yard size using the TIMER function. Find your Automower® model's cutting time per hour, then adjust the TIMER to the size of your lawn.
Automower®’s continuous mowing will have a positive influence on grass growth, leading to the gradual disappearance of moss from the lawn.
Automower® PIN Support
For all mowers running a firmware version from 12/10/21 or later and running your Automower® Connect App on an iOS device, follow the below steps.
- Make sure that you have an active connection to your mower, either using Bluetooth or the mobile network.
- In the Automower® Connect app, select More > My mowers > Mower Details > Overview.
- Select Forgot PIN code?
- The PIN code will now be sent in an email to all users that have added the mower to their Automower® Connect account.
For Automower® models 415X, 435X AWD or a 500-series mower, you can recover the PIN code another way.
- Make sure that you are within Bluetooth range of your mower.
- Open the Automower® Connect app to pair your mower using Bluetooth.
- When asked to enter the Automower® PIN code, tap Forgot PIN code?
- The PIN code will now be sent in an email to all users that have added the mower to their Automower® Connect account for long-range connectivity (using mobile communication).
If you are running the Automower® connect app on an Android device or need further assistance, call Customer Service at 833-991-ROBO (7626) from M-F 9am-6pm ET. Note, you will be asked for proof of purchase to verify ownership as a theft-precaution.
If you entered the wrong pin 5 times, you will have to wait approximately 30 minutes before you can unlock it. If you keep entering the wrong pin, the time will increase and eventually max out at 4 hours. There is no way to override this lock, so if your pincode isn’t working, the best course of action is to wait until the timer on the screen shows it is unlocked.
For assistance, contact Customer Support at 833-991-ROBO (7626) from M-F 9am-6pm ET.
- If the keypad isn’t working, it’s best to call Customer Support at 833-991-ROBO (7626) from M-F 9am-6pm ET or bring the mower to your local Husqvarna Automower® dealer. Click here to find your nearest dealer.
- For 435X AWDs, if the jogwheel stops working you can troubleshoot at home by pulling it off and checking for debris (or you can unlock an AWD via Bluetooth and bypass the interface. Link to video.
- The 415X offers you the option to connect to the Automower® connect app. You will need your pin code to access.
- Put the product in the charging station.
- Switch on the product. The first time you turn the mower on, a startup sequence is initiated
- You will be prompted to enter a PIN code. Enter 1111 using the mower keyboard
- You will then continue to select your settings. Push the arrow buttons and the OK button. Select language, country, date, time
- Once settings are complete, you will be prompted to enter a new PIN code. This will become your personal PIN code for unlocking the mower in the future.
- Enter your unique 4 digit PIN code to complete set up. Note: It is not possible to use 0000 as PIN code.
Find more support for Automower®Learn More
Automower® Safety and Support
Automower®’s built-in safety features mean the blade will automatically stop if the mower is lifted up or turned over. Plus, Automower® stops and turns around when it encounters an obstacle.
The distance between Automower®’s outer body and the blade is extra-wide, which prevents hands or feet from reaching the blades accidentally. However, for guaranteed safety, we recommend turning off the mower when small children are playing on the lawn. Even though Automower® operates on low power, you could nick or cut a body part that came into contact with the cutting blade.
Yes. Automower® has several theft protection systems that may be activated. Most important: Automower® cannot be used without the personal PIN code. The installation lock prevents Automower® from functioning on any other installation than your own. The time lock requests your four-digit PIN to be entered at an interval decided by yourself. The alarm requires the PIN code to be entered when Automower® is stopped – or an audio alarm will go off. Also, Our X-line models are equipped with geofence tracking
No. Pets typically leave Automower® alone. The mower is equipped with sensors so that when it runs into an object such as a pet, it will stop, reverse direction and choose another path. If Automower® does collide with a pet, the contact is light and unlikely to cause any harm.
You can obtain service for your Automower® at your nearest Husqvarna dealer.
That depends on the mowing schedule and size of the mowing area. For instance, if you run Automower® six months per year on an area that’s 8,600 square feet, your battery will last between five and seven years. In order to save your battery, adjust the timer to your lawn size and the season of the year.
The lifespan of Automower®’s blades depends on the type of grass and frequency of mowing. An average lifespan is up to two months for a .25-acre mowing area. The lightweight blades can be replaced with a regular screwdriver in five minutes or less.
Only store Automower® indoors if you don't need to mow during the winter. The ideal time is once the grass has stopped growing, but you’ll want to bring Automower® inside prior to snow or ice. Before putting Automower® away for the winter, clean and dry the unit. Store the mower in a dry, frost-free location. Also, we recommend the charging station be stored indoors as well. The loop wire can remain in the lawn without any problems.
Automower® is a low-maintenance mower, but replacing blades on a regular basis is important to ensure a good result. Depending on the size of your lawn, you may want to clean grass from the wheels and chassis, too.
Automower®’s boundary wire is a dependable and effective system, ensuring the mower remains efficient in all conditions. It’s amazingly easy to set boundaries and define your cutting area.
Automower® models like the 430X come with on-board GPS to assist with navigation. Plus, select models are equipped with a GPS communication device to aid in retrieval in the event of theft. For GPS-equipped models, Automower®’s owner can communicate with the mower via SMS or an iPhone app.
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Automower® Connect gives you full control of your Automower® right from your smartphone. The app lets you start, stop or park your Automower®, as well as check and adjust its settings. Plus, you can receive alarms and track your mower’s position in the event of theft.
Automower® Connect is available only on select models. It comes standard on all X-line and professional models, and it’s optional for all 300 and 400-series models.
A 10-year mobile data contract is included with Automower® Connect at no additional charge.
Automower® Connect uses 25 MB per month when it’s in use.
You will have to consult with your carrier for this information.
Any mini SIM (subscription or pre-paid) that supports 2G GPRS.
Use the reset password function at the Automower® app login screen.
You can change it on the Account settings menu in the app.
You’ll have to create a new account to use a new email address. All Automower® units will need to be paired again to the new account.
No, the Automower® PIN code and other security settings cannot be changed from the app.
This is normal behavior for the Automower® unit. It’s adjusting to the new settings.
Smart Home Systems
Yes! Automower® is now compatible with Amazon Alexa, Google Home and IFTTT, allowing it to fit seamlessly into your smart home ecosystem.
Yes, we plan to make Automower® compatible with other smart home systems in the near future.
Automower® Connect comes standard on all X-line models and professional models, and it’s an optional add-on for other 300 and 400 series models. See the Automower® Connect section above for more information.
Automower® is all about convenience, so smart home integration is the next logical step. Examples of instructions you might give Automower® include:
- Telling Automower® to pause while your kids are in the yard.
- Telling Automower® to mow for a certain number of hours.
- Finding out what Automower® is doing.
...and much more! We're continuously improving Automower's® abilities, so you'll have many options in the future for controlling this one-of-a-kind mower.