Troubleshooting satellite connection and internet coverage issues in EPOS® wire free installations

• As satellite signals pass through the atmosphere, they can be affected by weather and other atmospheric conditions.
• Correction data compensates for these errors in real time, ensuring centimetre-level accuracy.
• Depending on the installation, correction data is received via the Husqvarna Cloud (via your home Wi-Fi or the mobile network, depending on model) or via a local reference station.

Temporary signal disruptions caused by weather or atmospheric conditions are normal. Automower® will resume operation once signals improve. If the issue persists, it may be caused by obstructions blocking the sky view or incorrect installation.

For installations via the Husqvarna Cloud (available in selected markets), stable internet coverage across the entire work area is essential. The mower will not operate if it loses internet connection.

Learn more about the two main installation options: via the Husqvarna Cloud or with a reference station.

These models use built-in mobile connectivity or Wi-Fi to receive correction data from the Husqvarna Cloud. If both are available, the mower will automatically switch to mobile if Wi-Fi is lost. The tips below apply mainly if your mower relies on Wi-Fi for connectivity:

• Make sure that your home Wi-Fi offers a stable internet connection.
• Move the router so that the Wi-Fi signal reaches the entire lawn or install a mesh extender to improve your home Wi-Fi coverage.
• Alternatively, a local reference station can be installed to avoid the need for internet connectivity for navigation. Read more about the reference station option.
• Create stay-out zones to exclude areas without internet coverage.
• Install a wire loop around the area with weak coverage using Support by wire (not available for AI vision models and Automower® 435X AWD NERA).

Note: Automower® 435X AWD NERA does not support Wi-Fi, only mobile connectivity.

These models use built-in Wi-Fi to receive correction data from the Husqvarna Cloud via your home Wi-Fi.

• Make sure that your home Wi-Fi offers a stable internet connection.
• Move the router so the Wi-Fi signal reaches the entire lawn.
• Install a mesh extender to improve your home Wi-Fi coverage.
• Alternatively, a Husqvarna dealer can install an Automower® Connect Kit to add mobile network connectivity to your mower. Read more about connectivity and the Automower® Connect kit.
• Installing a local reference station can also be an option to avoid the need of internet connectivity for navigation.* Read more about the reference station option.
• Create stay-out zones to exclude areas without internet coverage.
• Install a wire loop around the area with weak coverage using Support by wire (not available for AI vision models).

* For Automower® Aspire™ R6V, 308V and 312V, installation by a Husqvarna dealer is required.

With your smartphone

• Connect your smartphone to the same Wi-Fi network as the mower. The Wi-Fi symbol on the phone should indicate at least one bar across the whole work area for reliable operation.
• For mowers supporting mobile connectivity, you can test with your smartphone’s mobile signal. The mobile network symbol should indicate at least one bar across the whole work area. Note that the phone’s indication may not be fully reliable since the mower and smartphone may use different mobile technologies. Read more in our article: “Does mobile connectivity work everywhere”.

With the mower’s display

Use appDrive to drive your Automower® throughout your lawn. The mower display should show at least one Wi-Fi or mobile network bar (depending on model) to ensure reliable operation when using EPOS® via the Husqvarna Cloud.

With the Automower® Connect app

Once EPOS® via the Husqvarna Cloud is enabled, the app shows the reception quality of the correction data. The cloud icon should show at least one bar for reliable operation.

For both EPOS® installation methods—with a local reference station or via the Husqvarna Cloud—proper installation is essential for receiving signals.

Charging station placement

• Maintain at least 6 m/20 ft of free space with a clear view of the sky (C) in front of the charging station (A).
• Position the charging station (A) so that the docking point (B) has an unimpeded sky view. The docking point is where the mower stops after leaving the charging station.

Reference station placement guidelines

• Full sky view: Ensure a clear view of the sky (minimum 135 degrees).
• Minimum height: Install at a height of at least 2 m/6.5 ft.
• Distance to the lawn mower: Keep the distance less than 100 m/330 ft. Objects in between can reduce this distance.
• Wall installation: You can mount the reference station on a post or wall. If installing on a wall, ensure the top of the reference station is above the wall.
• Interference: Check for metal objects that may interfere with the signal, such as metal fences.

Find specific troubleshooting tips for reference station communication problems here.