How to restart or reset Automower® and troubleshoot errors

1. Turn the jog wheel until you see Power off, then press the jog wheel.
2. To restart, press the jog wheel for 3 seconds.

The ON/OFF button is on the keypad. Push for 3 seconds to turn OFF and restart by pressing it for 1 second.

The ON/OFF button is on the keypad. Push for 3 seconds to turn OFF and restart by pressing it for 1 second.

Locate the ON/OFF button at the back or bottom of the mower.

A factory reset on Automower® restores user settings such as schedules and map objects. A total reset, like on a smartphone, is not possible on Automower®. The following settings are kept: security level, PIN code, loop signal, messages, date and time, language and country.

Via the Automower® Connect app:

1. In the Automower® Connect app, select your mower.
2. Navigate to More > Settings > General.
3. Tap Reset to factory settings.

If you have lost connection to the app, see Automower® is disconnected, not connecting or not pairing for help reconnecting.

1. In the Menu, navigate to Settings > General.
2. Select Reset all user settings.
3. Select Proceed with reset of all user settings and confirm.

If you have forgotten your PIN code, you can recover or reset it. Read more: How to recover or reset your Automower® PIN code

When an error occurs, your mower stops and its status changes to Error. To get it running again, clear the error and restart the mower.

Errors you can resolve remotely

Some errors can be cleared directly from the Automower® Connect app. If you see “Reset Error”, tap it and restart the mower from the app.

Errors that need manual action

For safety reasons, some errors cannot be cleared remotely, for example:

• Someone pressed the STOP button on the mower.
• The mower tilted or collided with an obstacle.

Before restarting: Make sure the cause of the error is removed (e.g. remove obstacles, place mower upright).

Tips for understanding errors

1. Identify the error: Check the mower display or app.
2. Learn more: In the app, tap More details to view common causes and solutions.
3. Fix the error: Follow the app instructions. If the issue persists, continue troubleshooting via the Help Centre.

If your Automower® won’t start, it’s often not an error. Common causes include:

• A Stop/Pause command is active.
• A Smart Routine is overriding the schedule.
• ECO mode is active - the loop signal is turned off while the mower is parked, which can prevent manual starts if not handled correctly.
• On EPOS® models: the mower is searching for satellite signal (normal behaviour).
• The mower shows “On the way” or “Going to charging station” - this means the mower is travelling to the work area or following a transport path (EPOS®). It does not mow during this phase. This is expected behaviour.

After winter storage: If your Automower® won’t start after winter, make sure the battery is fully charged before starting. Place the mower on the charging station and wait until the battery is complete before attempting to start.

Read more:

• Why Automower® stops despite having battery capacity
• Automower® not following scheduled cutting times

If the display is black, unresponsive or not showing any text, try the following:

1. Restart the mower using the ON/OFF button (see instructions above).
2. Make sure that the battery is charged. Place the mower on the charging station and wait until the battery is fully charged before trying again.
3. If the display shows “Firmware update” or appears frozen during an update, wait for the update to complete - the mower temporarily disconnects during installation and will reconnect automatically.
4. If the mower remained outdoors during the winter, bring it indoors and charge it fully before attempting to start.

When to contact a dealer:

• The display remains blank or frozen after trying the steps above.
• The mower makes sounds but the display stays blank.
• You suspect water damage or a faulty ON/OFF switch.

Contact a Husqvarna dealer for further assistance.

• Error message history: Previous messages are saved and can be accessed from the mower display or app. Viewing the message history of your Automower®
• Notifications: Enable notifications in the app to receive alerts on your phone (requires Wi-Fi or mobile connectivity). Enabling notifications from Automower® Connect

If your error isn’t listed below, open the Product Assistant for step-by-step troubleshooting.

Open product assistant

Alarms and security

• Alarm! Outside Geofence
• Alarm! Lawn mower stopped

Connectivity

• Automower® is disconnected, not connecting or not pairing
• Fix Automower® mobile connection issues
• Fix Automower® Wi-Fi connection issues
• Fix Automower® Bluetooth connection issues

EPOS® technology

• Destination not reachable
• Reference station communication problem
• Satellite connection and internet coverage
• Unable to create docking point
• Troubleshooting reference station issues during EPOS® setup

Battery and power

• Battery temperature outside limits
• Empty battery

Charging and loop signal

• Charging station blocked
• No loop signal

Drive and motion

• Automower® makes a buzzing sound
• Collision sensor problem
• Wheel motor overloaded, right/left
• Wheel motor blocked
• Wheel drive problem
• No drive

Sensors and safety

• Lifted
• Outside work area
• Trapped
• Upside down

Cutting system

• Cutting system blocked