How to restart or reset Automower® and fix common errors
This guide will help you restart or reset Automower® and access troubleshooting for common issues such as Automower® won’t start, No loop signal, Cutting system blocked and EPOS™-related messages.
What to do when Automower® shows an error
When an error occurs, your mower stops and its status changes to Error. To get it running again, you need to clear the error and restart the mower. How you do this depends on the model and the type of error.
Errors that can be resolved remotely
- Some errors can be cleared directly from the Automower® Connect app.
- If you see “Reset Error” in the app, tap it and restart the mower from the app.
Errors that need manual action
- Someone pressed the STOP button on the mower (maybe a child or pet was nearby).
- The mower tilted or collided with an obstacle.
Before restarting:
- Make sure the cause of the error is removed (e.g. remove obstacles, place mower upright).
Steps to manually clear an error
- On the mower, press the jog wheel to activate the display.
- Press the STOP button.
- Enter your PIN code.
- Go to start symbol using the jog wheel and press to select it.
- Choose an operating mode (e.g. Start according to schedule).
Tips for understanding errors
- Identify the error: Check the mower display or app.
- Learn more: In the app, tap More details to view common causes and solutions.
- Fix the error: Follow the app instructions. If the issue persists, continue troubleshooting via the Help Centre.
- Open Help Centre: Get further troubleshooting steps specific for your mower and type of error.
- Restart the lawn mower: In some cases, it may be necessary to restart the lawn mower.
Common errors and how to fix them
If your error isn’t listed below, open the Product Assistant to see all errors and step-by-step troubleshooting.
Alarms and security
Connectivity (app, pairing, network)
- Automower® is disconnected, not connecting or not pairing
- Fix Automower® mobile connection issues
- Fix Automower® Wi-Fi connection issues
- Fix Automower® Bluetooth connection issues
Battery & power
Charging and loop signal
Drive and motion
- Automower® makes a buzzing sound
- Collision sensor problem
- Wheel motor overloaded, right/left
- Wheel motor blocked
- Wheel drive problem
- No drive
Sensors and safety
Cutting system
Note: Automower® not starting is often not an error or fault. It may be due to a Stop/Pause command, a Smart Routine overriding the schedule, or—on EPOS™ models—normal behaviour while the mower searches for a satellite signal. Read our articles to find more common causes as to why Automower® may stop:
- Why Automower® stops despite having battery capacity
- Automower® not following scheduled cutting times
EPOS™ Technology
- Destination not reachable
- Reference station communication problem
- Satellite connection and internet coverage
- Unable to create docking point
- Troubleshooting reference station issues during EPOS™ setup of Automower®
Where to find message history and notifications
- Error message history: Previous error and information messages are saved and can be accessed from the lawn mower display or the Automower® Connect app. Read more about Viewing the message history of your Automower® robotic lawn mower
- Notifications: Enable notifications in the Automower® Connect app to receive alerts on your phone (the lawn mower requires Wi-Fi or mobile connectivity). Read more about Enabling notifications from Automower® Connect.
How to restart Automower®
For mowers with a jog wheel
Automower® Access or jog wheel
- Turn the jog wheel until you see Power off, then press the jog wheel.
- To restart, press the jog wheel for 3 seconds.
For lawn mowers with a keypad
Example Automower® keypad (available on older models)
- Locate the ON/OFF button at the back or bottom of the mower.
Location ON/OFF button on Automower® 420
- For Aspire R4, the ON/OFF button is located on the keypad.
Location ON/OFF button on Automower® Aspire R4
How to reset Automower® to factory settings
For Automower® NERA and Automower® Aspire R4
- You can reset the mower in the Automower® Connect app.
- This will restore the mower to its factory settings, deleting all map objects and schedules.
- The following settings will not be reset: Security level, PIN code, loop signal, messages, date and time, language and country.
Follow these steps:
- In the Automower® Connect app, select your mower and navigate to More > Settings > General.
- Click Reset to factory settings.
For lawn mowers with a keypad
- For models without a jog wheel, reset the mower from its display using the arrow buttons and the OK button to navigate the menu and confirm selections.
- This will restore the lawn mower to its factory settings, deleting all map objects and schedules.
- The following settings will not be reset: Security level, PIN code, loop signal, messages, date & time, language and country.
Follow these steps:
- In the Menu, navigate to Settings > General.
- Select Reset all user settings.
- Select Proceed with reset of all user settings and confirm.
