Reference station communication problem—Automower® with EPOS® technology error message
Lawn mower not connected
The lawn mower is not connected to the reference station. Possible solutions:
- Verify connection to the power supply: Ensure the reference station is connected to the power supply.
- Restart the lawn mower: Turn the robotic lawn mower off and then back on to restart it.
- Restart the reference station: Unplug the reference station, wait a moment and then plug it back in.
- Pair the lawn mower with the reference station: In the Automower® Connect app, pair the lawn mower with the reference station. Go to My mowers > select your lawn mower > Select EPOS® setup and follow the instructions to establish a connection.
- Reinstall the reference station: In the app, go to the map, scroll down to Reference station > Reinstall > Under Keep the same location, press Reinstall > Next > Select the reference station from the list of Available reference stations.
Incorrect installation
To ensure the reference station correctly installed, check the following:
- Full sky view: Ensure the reference station has a clear view of the sky (minimum 135 degrees).
- Minimum height: Install the reference station at a height of at least 2 m/6.5 ft.
- Distance to the lawn mower: The distance between the reference station and the robotic lawn mower should be less than 100 m/330 ft. Be aware that objects in between can reduce this distance.
- Wall installation: You can mount the reference station on a post or a wall. If installing on a wall, ensure the top of the reference station is above the wall.
- Interference: Check for metal objects that may be interfering with the reference station’s signal.
Weak radio signal
Test whether the lawn mower receives the radio signal from the reference station throughout the entire work area. If this is not the case, consider reinstalling the reference station or updating the installed map.
Power failure
Check the cause of the power failure affecting the reference station and fix it, or simply wait until the power is restored.
Reference station error (LED flashes red)
Disconnect and reconnect the power to the reference station to restart it. If the problem persists, please contact your local Husqvarna dealer.
Interference
There may be interference from another reference station or other radio systems nearby. Unplug the reference station, wait a moment, and then plug it back in. If the problem persists, please contact your local Husqvarna dealer.
Related articles: Troubleshooting reference station issues during EPOS® setup
