Automower® won’t start or keeps stopping
This guide covers the most common reasons why Automower® won’t start or keeps stopping, including after winter storage. The causes listed apply both if Automower® stops mid-mow and if it won’t respond to a start command at all.
Common causes and how to restart
Pause, stop commands and smart routines
Pause, stop commands and smart routines
| Cause | Effect | Message | How to restart | Comment |
|---|---|---|---|---|
| STOP button pressed on Automower® | Lawn mower stopped | Stopped — manual action required | An on-site manual restart is required. See How to restart or reset your Automower® robotic lawn mower. | For safety reasons, Automower® cannot be restarted using Automower® Connect or a Smart Home service if the STOP button has been pressed. |
| Pause command sent from Automower® Connect | Lawn mower paused | Paused | Automower® can be restarted manually or using the app or a Smart Home service. | If several users are connected to Automower®, someone other than you may have paused it. |
| Pause command sent from an IFTTT applet | Lawn mower paused | Paused | Automower® can be restarted manually or using the app or a Smart Home service. | Log in to IFTTT to review and adjust your applets. If several users are connected, someone else may have triggered an applet. |
| Smart Routine activated in the Automower® Connect app (Consideration for wildlife, Rain guard or Frost guard) | Mower parked | Parked — with a comment specifying the reason, e.g. “Set by Rain Guard” | Automower® will resume its schedule automatically once the Smart Routine condition no longer applies. | To review active routines, go to More > Smart Home > Smart Routines in the app. |
| Pause command sent from a Smart Home service | Lawn mower paused | Paused | Automower® can be restarted manually or using the app or a Smart Home service. | If several users are connected, someone other than you may have paused it. |
| ECO mode is active | Mower parked | Parked | The loop signal is turned off while Automower® is parked in ECO mode. Follow the steps in the ECO mode article to restart correctly. | Manual starts may be blocked if ECO mode is not handled correctly before sending a start command. |
* By Smart Home service, we refer to Google Home, Amazon Alexa and IFTTT.
Signal and connectivity issues (wire free models)
Signal and connectivity issues (wire free models)
| Cause | Installation type | Effect | Message | How to restart |
|---|---|---|---|---|
| Searching for satellite signal | Via the Husqvarna Cloud or with a local ref. station | Robotic lawn mower stops or won’t start | Searching for satellites | No action needed. Automower® will resume automatically once the signal is acquired. If the issue persists, see EPOS® satellite connection and internet coverage. |
| Lost internet connection | Installed via the Husqvarna Cloud* | Lawn mower stops | No correction data available | Check that internet coverage is available across the entire work area. See EPOS® satellite connection and internet coverage. |
| Lost connection to reference station | Installed with a local ref. station | Robotic lawn mower stops or won’t start | Reference station communication problem |
|
* EPOS® via the Husqvarna Cloud is available in selected markets.
Automower® shows “On the way” but doesn’t move
What this means and what to check
What this means and what to check
When Automower® displays “On the way” or “Going to charging station”, it is travelling to the work area following a guide wire (boundary wire installations) or a transport path (wire free installations). It does not mow during this phase. This is expected behaviour.
If Automower® shows “On the way” but does not move at all:
- Check that the path to the work area is clear of obstacles.
- Check the app for any active error messages.
- Restart Automower® and send a new start command. See How to restart or reset your Automower® robotic lawn mower.
Automower® won’t start after winter
Steps to get Automower® running again after winter storage
Steps to get Automower® running again after winter storage
If Automower® won’t start after winter, the most common cause is a deeply discharged battery. A battery left uncharged over winter may take several hours to recover enough charge to start.
- If Automower® was stored outdoors or in an unheated space, bring it indoors first and let it reach room temperature before charging.
- Place Automower® on the charging station and leave it to charge fully. This may take several hours. Do not attempt to start it before the battery is fully charged.
- Once fully charged, restart Automower® and check the app for any error messages before sending a start command.
If Automower® still won’t start after a full charge, see Automower® battery and charging: error messages and troubleshooting or contact a Husqvarna dealer.