RETURNS

We hope that you love your new Husqvarna products as much as we loved making them.

For over 330 years the Husqvarna Group has been passionate about innovation and has been committed to ensuring our customers have the right products for the job. This is why we have a Husqvarna Dealer Store network of over 110 outlets to help ensure you get the right advice at all times.

We understand, however, that sometimes things don’t go to plan and when this happens here’s our commitment to you;

If for any reason you change your mind and no longer want an item you have purchased from the Husqvarna online e-store, we will happily accept returns, where the Products are in a new, fully functional, unused and undamaged condition, within 14 days from the date of collection from the Husqvarna Dealer Store.

All returns for online orders must be processed through Husqvarna Customer Service; Husqvarna Dealer Stores are unable to process online e-store returns without a Return Authorisation Number and Form issued from Husqvarna Customer Service.

All items to be returned will need to be examined by a Husqvarna Dealer Store to ensure they are in a new, fully functional, unused and undamaged condition and are accompanied by their original packaging, including manuals and accessories, as supplied with on collection. Refunds will be declined if the above conditions are not met and the items fail the return inspection.

Once you have received a returns authorisation number head instore to your designated Husqvarna Dealer Store.

Please allow between 10-15 days from the date of retuning your goods instore for your refund to be credited to the account used for the original purchase.

CANCELLATION

If for any reason you change your mind after placing an online order and no longer want an item you have purchased from the Husqvarna online e-store, prior to collecting your order, we will happily cancel the order and process a refund.

All order cancellations must be processed by Husqvarna Customer Service; Husqvarna Dealer Stores are unable to process order cancelations.

Please allow between 10-15 days from the date of contacting Customer Service for your refund to be credited to the account used for the original purchase.

CUSTOMER SERVICE

Phone: 09 920 2410

Email: customer.service@husqvarna.co.nz