Frequently asked questions (FAQs) about Automower®

If charging station was removed:
-Return charging station
-Connect wires
-Connect 110 volt power cord
-Check for green light on charging station

For more information on rewiring the charging station, click here.

If charging station was not removed:
-Connect 110 volt power cord
-Check for green light on charging station

1. Check cutting blades and replace if needed
2. Charge mower
3. Confirm time and date on mower
4. Confirm schedule on mower (or in Automower® Connect app)
5. Allow mower to start on next schedule.  

Use the Automower® Scheduler Tool to create the optimal mowing schedule for your lawn. Once created, follow the steps below to set your schedule.

On most Automower® models:*
1. Push STOP button 
2. Enter PIN 
3. Press MENU button 
4. Go to Schedule > Overview 
5. Use arrows and OK button to select the day 
6. Select Period 
7. Press OK 
8. Enter time using number keypad

In Automower® Connect app: 
1. Press Mower tab at bottom of screen  
2. Select Schedule   
3. Select Edit tab at top right  
4. Select the time and days for mower to run  
5. Press Save 

*For Automower® 115H models:
Push STOP button 
Enter PIN 
Press MENU button 
Go to Schedule > Advanced > Overview 
Use arrows and OK button to select the day 
Use left arrow to select Period 
Press OK 
Enter time using arrows

Weather timer is a feature on select Automower® models* that will automatically adjust the mowing schedule to the growth rate of the grass. If you want to use the Weather Timer feature, we recommend setting the schedule as long as possible and not restricting it more than absolutely necessary. The mower will not operate outside of the scheduled hours. Automower® will always complete 1 mowing cycle when the schedule starts, and then Weather Timer determines if it will continue to mow. *Not available on Automower® 115H

There are 3 frequency settings inside Weather Timer: Low, Mid and High. This controls how frequently the mower cuts the grass when Weather Timer is being used. The higher the frequency, the more sensitive the mower is to grass growth, ie. the grass will not be able to grow as tall if the mower cuts it more frequently. 

If setting Weather Timer on Automower®: 
1. Push STOP  
2. Enter PIN  
3. Press MENU button  
4. Use arrows & OK button to navigate to Weather Timer > Use Weather Timer  
5. Press OK to activate Weather Timer  
6. Push BACK button 

Set Weather Timer frequency on Automower®: 
1. Push STOP  
2. Enter PIN 
3. Press MENU button  
4. Use arrows & OK button to navigate to Weather Timer > Cutting Time  
5. Use arrows & OK button to select Low, Mid, or High frequency  
6. Push BACK button 

If setting Weather Timer on Automower® Connect app: 
1. Press More (…) at bottom of screen  
2. Select Settings  
3. Select Operation  
4. Turn on Weather Timer  
5. Select Low, Mid or High frequency 

Change the PIN: 
1. Push STOP  
2. Enter PIN  
3. Press MENU button  
4. Use arrows & OK button to navigate to Settings > Security > Advanced > Change PIN Code  
5. Enter new PIN  
6. Press OK  
7. Re-enter new PIN  
8. Press OK 

Set security level: 
1. Push STOP  
2. Enter PIN  
3. Press MENU button  
4. Use arrows and OK button to navigate to Settings > Security > Security level  
5. Use arrows & OK button to select level of security (Low, Medium, High)  
6. Press OK 

Create new loop signal:   
1. Place Automower® in charging station  
2. Push STOP  
3. Enter PIN  
4. Press MENU button  
5. Use arrows and Ok button to navigate to Settings > Security > Advanced > New Loop Signal  

Await confirmation new loop signal has been generated (about 10 seconds) 

During setup, you will be prompted to enter four digits to create your unique PIN code.

For all mowers running a firmware version from 12/10/21 or later and running your Automower® Connect App on an iOS device, follow the below steps.

1. Make sure that you have an active connection to your mower, either using Bluetooth or the mobile network.
2. In the Automower® Connect app, select More > My mowers > Mower Details > Overview.
3. Select Forgot PIN code?
4. The PIN code will now be sent in an email to all users that have added the mower to their Automower® Connect account.

For Automower® models 415X, 435X AWD or a 500-series mower, you can recover the PIN code another way.

1. Make sure that you are within Bluetooth range of your mower.
2. Open the Automower® Connect app to pair your mower using Bluetooth.
3. When asked to enter the Automower® PIN code, tap Forgot PIN code?
4. The PIN code will now be sent in an email to all users that have added the mower to their Automower® Connect account for long-range connectivity (using mobile communication).

If you are running the Automower® connect app on an Android device or need further assistance, call Customer Service at 833-991-ROBO (7626) from M-F 9am-6pm ET. Note, you will be asked for proof of purchase to verify ownership as a theft-precaution.

If you entered the wrong pin 5 times, you will have to wait approximately 30 minutes before you can unlock it. If you keep entering the wrong pin, the time will increase and eventually max out at 4 hours. There is no way to override this lock, so if your pincode isn’t working, the best course of action is to wait until the timer on the screen shows it is unlocked.

For assistance, contact Customer Support at 833-991-ROBO (7626) from M-F 9am-6pm ET.

• If the keypad isn’t working, it’s best to call Customer Support at 833-991-ROBO (7626)  from M-F 9am-6pm ET or bring the mower to your local Husqvarna Automower® dealer. Click here to find your nearest dealer.
• For 435X AWDs, if the jogwheel stops working you can troubleshoot at home by pulling it off and checking for debris (or you can unlock an AWD via Bluetooth and bypass the interface. Link to video.
• The 415X offers you the option to connect to the Automower® connect app. You will need your pin code to access.

1. Put the product in the charging station.
2. Switch on the product. The first time you turn the mower on, a startup sequence is initiated
3. You will be prompted to enter a PIN code. Enter 1111 using the mower keyboard
4. You will then continue to select your settings. Push the arrow buttons and the OK button. Select language, country, date, time
5. Once settings are complete, you will be prompted to enter a new PIN code. This will become your personal PIN code for unlocking the mower in the future.
6. Enter your unique 4 digit PIN code to complete set up. Note: It is not possible to use 0000 as PIN code.

First, check the fence door is free of obstructions. If there is nothing blocking the door, check the door batteries to see if they need to be replaced (note: extreme temperatures can impact the charge of batteries). If the fence door still does not open, check the guide wire to confirm it’s not broken. Then power cycle your Automower® by following the instructions in your user manual. If these suggestions still do not solve your issue, please contact your local dealer directly for additional support. 

In normal operation, the mower may occasionally collide with the fence door without passing through; the fence has been designed to withstand this without damaging the mower.

When passing through the fence door, the mower is following a guide wire. As Automower® has been programmed to avoid damaging your grass, the mower doesn’t follow the guide wire in the exact same way every time, which may lead to a collision with the fence door. However, if the guide wires are properly installed, the mower will self-correct and pass through the door unharmed.  

If you notice the mower is not reaching the side of the fence opposite the charging station, you may need to replace the batteries.  The batteries should last the extent of a single mowing season under normal operation. However, this lifetime could be reduced depending on mowing frequency, mower model, local temperatures, and other factors. 

No, the fence door requires professional installation to ensure correct operation. 

The fence door works with most fence types, except for chain link-style fences.

The fence door is designed to only open when it senses Automower® approaching and close immediately after. However, we cannot guarantee your pets won’t try to get through.  

Simply push down one of the teeth on the latch and gently prop open.    

No, as the mower is following the guide wire, it does not cut. You’ll need to maintain the small area around your fence door with a string trimmer or edger. 

No, the fence door is designed with a thick, powder-coated steel frame to withstand the elements. If you’re concerned about extremely cold temperatures, we recommend removing the batteries until the spring. 

First, check the guide wire to confirm it’s not broken. If that doesn’t solve the issue, you may need to adjust the “distance from charging station” setting.

To adjust the setting, follow the steps below:

1. Open the Automower® Connect app and go to Settings.
2. Select Installation.
3. Select Lawn Coverage.
4. Make sure ‘GPS Assisted Navigation’ is turned OFF.
5. Under Area 1, increase the slider bar (for distance from charging station) to the desired distance.
6. Save your changes.

If these suggestions still do not solve your issue, please contact your local dealer directly for additional support. 

Automower® Connect gives you full control of your Automower® right from your smartphone. The app lets you start, stop or park your Automower®, as well as check and adjust its settings. Plus, you can receive alarms and track your mower’s position in the event of theft.

Automower® Connect is available only on select models. It comes standard on all X-line and professional models, and it’s optional for all 300 and 400-series models.

A 10-year mobile data contract is included with Automower® Connect at no additional charge.

Automower® Connect uses 25 MB per month when it’s in use.

You will have to consult with your carrier for this information.

Any mini SIM (subscription or pre-paid) that supports 4G GPRS.  Husqvarna utilizes AT&T along with T-Mobile for US units and CDA Bell, Rogers and Telus.  Other 4G cell carriers sim cards will work.  Contact dealer with questions.  Dealer install only.

Use the reset password function at the Automower® app login screen.

You can change it on the Account settings menu in the app.

You’ll have to create a new account to use a new email address. All Automower® units will need to be paired again to the new account.

No, the Automower® PIN code and other security settings cannot be changed from the app.

This is normal behavior for the Automower® unit. It’s adjusting to the new settings.

To locate pairing settings:

If you own a 115H, 310/315/315X, 415X, 430X/XH or 450X/XH:

1. Go to Menu >Accessories>Automower® Connect™>Pairing.
2. If the mower does not provide a pairing code, go back to the main menu.
3. Check if there is an “X” above the Connectivity icon.
   • If so, go back to Automower® Connect™, disable and enable it.
   • The communication board will reset.
4. A pairing code is available when the “X” disappears above the Connectivity icon.

If you own a 435X AWD:

1. You must be connected to Bluetooth with the mower.
2. Go to the app, select “More” on the bottom right of the home page.
3. Go to Automower® Connect™, disable and enable it.
4. There should be the icon without the “X” above.

Download the Automower® Connect app from the Apple App Store or Google Play Store.  

After the app is installed, enter your e-mail address and password to create an Automower® Connect account. Follow the setup instructions and verify your account using the verification email within 24 hours. Note: if your account is not verified within 24 hours, you will have to make a new account. Once your account has been verified, you can then pair your mower and mobile device. 

After you download the app and create an account, you simply need to pair your mower to your account and you’ll be ready to mow! 

1. Open your Automower® Connect app and login to your account. 
2. Click on Menu > My mowers. 
3. Click ‘+’ to add a new product and follow the on-screen instructions. 
4. On your mower, select Menu > Accessories > Automower® Connect.  
5. Enter your PIN code.  
6. Select Pairing > New pairing.  
7. Enter the 6-digit code shown on the display of the mower in your app to finish pairing. 

Yes, you can use the keypad on the mower or the Automower® Connect app to update your basic settings, like when and where your mower operates. Your Automower® comes preset with factory settings to get you started, but you can customize each setting to fit your yard's needs. 

Profiles allow you to use Automower® at different locations/properties by creating and saving custom settings. Set different schedules, cutting heights and more. Then quickly swap between Profiles to easily access your saved settings.

If you want to take care of the preparations and winter storage yourself, here is a list of things to consider:

• Don’t mow the grass too short before winter. Longer grass will be better protected during the cold weather.

• Ensure the robotic lawn mower is fully charged and turned off before storing it for winter.

• Keep GeoFence* active if you store the robotic lawn mower within the set GeoFence area. If you move it outside of the area, disable GeoFence before turning the product off.

• Clean the robotic lawn mower and the charging station; perform thorough cleaning of the body, chassis, blade disc and all other moving parts.

• Change blades and screws.

• Carry out a general inspection; for example, check the condition of wear parts, such as lower front wheel bearings. Rotate the wheels and listen for any squeaking. Contact your dealer for spare parts and assistance.

• Unplug the power supply and store it in a dry and frost-free place.

• Safely store and organize the wire connectors using Automower® Connector box. It is a good idea to tag the wires with wire labels. This makes it easier to reconnect the wires correctly in the spring.

• Store the robotic lawn mower and the charging station indoors in a dry environment above freezing point.

• Keep the product on all of its wheels and on level ground during storage, or use an Automower® Wall Hanger. Automower® Wall Hanger is produced especially for storing your Automower® robotic lawn mower and the charging station. It is available as an accessory and is perfect for winter storage.

*Available on selected models.

Most Automower® models do not require charging when stored. Just make sure the mower is fully charged before you turn it off. For some older models, the battery must be charged once every three months. See your operator’s manual for what applies to your model.

We highly recommend storing the robotic lawn mower, charging station and power supply indoors in the winter. The boundary wire and guide wire can stay in the ground. If you cannot store the charging station indoors, the charging station must be connected to the mains, boundary wire and guide wires for the entire winter.

We recommend you take your Automower® robotic lawn mower for a service at your Husqvarna dealer. Regular service will keep the product in good condition and prepare it for a new season without any disruptions.

Service usually includes the following:  
• General maintenance, including change of wear parts
• Firmware updates
• Electronic diagnostics
• Cleaning
• Blade replacement
• Battery test
• Charging
• Safety tests
• Functional check

Remember to disable GeoFence before taking the product to your dealer.

In the autumn, when it gets cold outside and the grass growth slows down, it is time to prepare your Automower® robotic lawn mower for winter and take it indoors for storage. The preparations include thorough cleaning and maintenance, charging the battery and ensuring the correct storage environment. Preferably, you should also book an annual service at your local dealer before spring arrives.

If you have a Husqvarna Care™ Warranty Plus, Service Plus or Lease Plus contract, contact your dealer for the planned maintenance and storage included in your contract for the winter season.

It is important to keep your Automower® clean. A mower with large amounts of grass buildup will not perform as effectively on slopes. We recommend cleaning the mower using a brush.

Inspect the blade disc and blades once a week.

Please be sure to wear protective gloves.

1. Press STOP button.

2. Press ON/OFF button for 3 seconds to turn off the mower.

3. Check that the indicator lamp on ON/OFF button is not illuminated.

4. If the mower is very dirty, clean it by using a dish brush or garden hose.

Do not use a high-pressure washer.

5. Lift the mower onto its side.

6. Clean the blade disc and chassis, for example using a dish brush.

At the same time, check that the blade disc rotates freely in relation to the foot guard.

Also, check that the blades are intact and can pivot freely.  

Yes,  you can use the keypad and the display on the mower or the Automower® Connect app to change the settings for the functions of the mower. The functions of the mower have factory settings that are applicable for almost all work areas, but the settings can be modified to the conditions for each work area.

 Yes.

1. Disconnect the charging station from the power outlet.

2. Cut the boundary wire or the guide wire with a pair of wire cutters where it is necessary to install the extension.

3. Add wire where it is necessary to install the extension.

4. Put the boundary wire or the guide wire into position.

5. Put the wire ends into a coupler. 

Grass or other objects are twisted around the drive wheel.  Examine the drive wheel and remove the grass or object.

Grass or other objects are twisted around the blade disc.  Examine the blade disc and safely remove the grass or object.

Grass or other objects are twisted around the cutting height adjustment, or between the blade disc and chassis. Examine the blade disc and the bellows around the cutting height adjustment, and remove any grass or objects. 

The mower is blocked in a small area behind obstacles.  Examine if there are obstacles which make it hard for the mower to move away from the location.

The rest period is in progress.  The mower has a built-in standby period according to the Standby time table.  This behavior is normal and no action is required. 

We recommend disconnecting all connections to the charging station (power supply, boundary wire and guide wire) if there is a chance of a thunderstorm to lessen the risk of damage to electrical components in the mower and charging station. 

For all mowers running a firmware version from 12/10/21 or later and running your Automower® Connect App on an iOS device, follow the below steps.

Make sure that you have an active connection to your mower, either using Bluetooth or the mobile network.

In the Automower® Connect app, select More > My mowers > Mower Details > Overview.

In the Automower® Connect app, select More > My mowers > Mower Details > Overview.

Select Forgot PIN code?

The PIN code will now be sent in an email to all users that have added the mower to their Automower® Connect account.

For Automower® models 415X, 435X AWD or a 500-series mower, you can recover the PIN code another way.

Make sure that you are within Bluetooth range of your mower.

Open the Automower® Connect app to pair your mower using Bluetooth.

When asked to enter the Automower® PIN code, tap Forgot PIN code?

The PIN code will now be sent in an email to all users that have added the mower to their Automower® Connect account for long-range connectivity (using mobile communication).